At Vortex Dispatch LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and any details you provide through forms.
- Service Information: Details about your trucks, equipment, preferred lanes, and schedules.
- Payment Information: Billing details when you pay for our services.
- Cookies & Tracking Data: Data collected automatically when you use our site, such as IP address, browser type, location, and pages visited.
2. How We Use Your Information
Your data may be used for:
- Setting up your account and providing dispatch services.
- Searching and booking loads on your behalf.
- Communicating with you about loads, paperwork, or billing.
- Processing payments for services.
- Marketing, promotions, and updates (if you opt-in).
- Analytics to improve our website and services.
3. Sharing of Information
We do not sell your personal data. However, we may share it with:
- Trusted Brokers and Load Boards: To book loads on your behalf.
- Third-Party Service Providers: For payment processing, analytics, or marketing tools.
- Legal Authorities: If required by law or to protect our business rights.
4. Cookies & Tracking
We use cookies, Google Analytics, and tracking tools such as Facebook Pixel to understand visitor behavior and improve services. You can control cookies through your browser settings.
5. Your Rights
You have the right to:
- Request access to your personal data.
- Ask us to correct inaccurate information.
- Request deletion of your data (except where required by law).
- Opt-out of marketing emails at any time.
6. Data Security
We use secure servers and industry-standard safeguards to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Contact Us
For privacy-related questions, contact us at:
Email: contact@vortexdispatch.com
